Support Policy for Oracle Software on Microsoft Azure

Last updated: May 2014

Overview

Microsoft Open Technologies, Inc. (“MS Open Tech”), a wholly owned subsidiary of Microsoft Corporation, provides support for certain Oracle products that are pre-installed in virtual machine images that it publishes and licenses through Microsoft Azure (“License-Included Images”). If requested by a customer, such support can include access to patches and updates for License-Included Images.

Neither MS Open Tech nor Microsoft Corporation provides support for any other use of Oracle products in Azure, including Oracle software pre-installed in virtual machine images that do not include licenses to the Oracle software (“Bring-Your-Own-License (BYOL) Images”) or Oracle software installed by customers within Azure virtual machines (“VMs”). You may be able to receive support from Oracle for BYOL Images or other Oracle software for which you have obtained a license from Oracle. Check with Oracle for availability.

License-Included Images

MS Open Tech publishes License-Included Images corresponding to various combinations of Oracle Database, Oracle WebLogic, and Oracle Java Development Kit (JDK) (see full list of images here). Currently, all License-Included Images provided by MS Open Tech include Windows Server as the underlying operating system.  License-Included Images that include Linux are not offered at this time. See deployment instructions and additional information for License-Included Images.

Support Exceptions for License-Included Images

Support for License-Included Images does not include assistance with the design or development of applications based on Oracle software.

 

Note: Due to the design of the Oracle software installer, License-Included Images may include additional Oracle software features that are not covered by the MS Open Tech licenses associated with the images. Running VMs from License-Included Images does not entitle you to licenses from MS Open Tech for any of these additional features, and these features are therefore not supported by MS Open Tech. Only the standard features of Oracle Database, Oracle WebLogic, and Oracle Java Development Kit (JDK) are licensed and supported as part of License-Included Images. If you desire to install or use any additional Oracle software features that are not licensed as part of License-Included Images, please refer to your Oracle licensing agreement to determine whether this is permitted and how many licenses might be required.

 

Support Availability and Local Language Support

Support for License-Included Images is available in all markets in which License-Included Images are offered. While Azure support is provided in numerous local languages, as identified on the Azure Support Plans web page, support for Oracle software in Azure is currently offered only in English.

 

Bring Your Own License (BYOL) Scenarios

BYOL scenarios include both BYOL Images where Oracle software is pre-installed on virtual machine images that do not include licenses to the Oracle software and Oracle software installed directly by customers on Azure VMs. Oracle maintains a list of Oracle products supported by Oracle to run on Azure.

Note: Support is available from MS Open Tech only for License-Included Images. Neither MS Open Tech nor Microsoft Corporation provides support for any BYOL use of Oracle products in Azure.

Compatibility Exceptions for Oracle Software on Azure

Some features of Oracle software products are currently not compatible with Microsoft Azure in either BYOL or License-Included scenarios due to technical limitations.

 

Changes to this Support Policy

We may occasionally update this Support Policy. When we post changes to this Support Policy, we will revise the "last updated" date at the top of this document.